Service Agreement

Grooming Requirements & Pet Health

• Pets must be fit and healthy to receive grooming services. Grooming may uncover underlying health or skin issues in elderly or infirm pets. Modern Pet Salon cannot be held responsible for complications arising from pre-existing conditions.
• Rabies vaccination must be current (as required by law), unless previously discussed with our team.

Emergency Authorization

• If an emergency occurs while your pet is in our care and you are unavailable, you authorize Modern Pet Salon to contact the nearest veterinarian and approve any necessary treatment at your expense, unless notified otherwise.

Payment Policy

• Payment is due at the time of service and may be made by cash, check, credit card or venmo.
• Returned checks incur a $35 fee.
• Grooming fees are based on your dog’s breed and size and may fluctuate depending on the level of service required to complete the groom..

Included Services

• Nail clipping, anal express and, ear cleaning are included unless they pose undue stress for your pet or present a safety risk for our groomers.
• “De-matting” or full coat removal can significantly alter your pet’s appearance and may reveal existing health or skin conditions. Modern Pet Salon cannot be held liable for issues discovered during this process.

1. Cancellations

• Modern Pet Salon follows Mecklenburg County public school closures for inclement weather. We will remain open as long as conditions are safe. If you’re unsure, please call to confirm.
• To waive the full appointment fee, clients must cancel or reschedule at least 24 hours before the scheduled time.
• In extreme weather, family emergencies, or other uncontrollable circumstances, our groomer may waive the cancellation fee—even if notice is given within 24 hours.
• Modern Pet Salon reserves the right to cancel or reschedule any appointment when necessary. We will make every effort to find a mutually convenient time for you.

2. No-Shows

• A “no-show” occurs when a client does not arrive at the scheduled appointment time and fails to contact Modern Pet Salon in advance to cancel or reschedule.
• No-shows may be charged the full grooming fee, as this results in lost revenue. Please notify us as soon as possible if you need to change your appointment.
• Clients who repeatedly no-show appointments must prepay when scheduling any future bookings.

Service Refusal
Modern Pet Salon reserves the right to refuse service to any pet or client for any reason. We appreciate your understanding and cooperation in helping us maintain a safe, healthy environment for all pets in our care.